Owen Aves Opticians

With Worldpay looking after them, Owen Aves Opticians can focus on providing personal-touch services to their patients

Established in 1957, Owen Aves Opticians have a proud history of providing high-quality and pioneering community eye care to patients in the Colchester, England, area.

As an independent business, the mission of Owen Aves is to deliver personalized and affordable eye care services by utilizing the latest technologies and techniques to improve their customers’ visual health and clarity.

In voting by the public, the practice was named a finalist in 2024 for Best Independent Retailer at the Colchester Business Awards.

Around that same timeframe, Harriet Roots had an opportunity to join the organization as a partner, following in the footsteps of her father, Clive, who initially started with the business as a partner in 2010.

“Our team has now expanded to include three optometrists, two dispensing opticians and four front-of-house staff, so that all our clients get the time and care they deserve when visiting,” Harriet explains. “Patients love our personal touch, the quality of service we provide and that we always go the extra mile to ensure they leave happy. As a result, we receive a steady flow of 5-star Google reviews.”

Worldpay is the payments partner of choice for this eye care practitioner

Whether it’s eye tests or eyewear, patient care always comes first at Owen Aves. And for Harriet, it’s essential for her to have more time for her customers, plus be able to keep an eye on the efficient operation of the business itself.

“Our top priority is always looking after our patients,” she affirms. “So with Worldpay making the payments experience seamless all around, it gives us more time to focus on our clients, and also allows me to concentrate on other aspects of running the business effectively.

“Another reason we use Worldpay,” Harriet adds, “is because they accept and process all types of payments, including American Express.”

Shop Small – Supporting Small Businesses

In partnership with American Express, Worldpay supports small businesses like Owen Aves – not only on Small Business Saturday, which is being observed in 2026 on Nov. 28 in the U.S. and on Dec. 5 in the U.K., but throughout the year.

Shop Small brings shoppers, business owners and civic leaders together to support small businesses and give back to their local communities. Shopping small adds up to big things, where the collective can make an impact.

American Express believes that small businesses, and the joy they bring, are at the core of every neighborhood. That's why the company created Shop Small – to encourage people to show some love for their local high street by choosing to shop at small and local businesses.

At a glance

Objective

Partner with a leading payments company that provides cost-effective solutions and dependable support.

Worldpay solutions

SMB Payments Capabilities; Card Payment Terminals

Impact

• Secure, reliable terminals
• Speedy processing
• Quick settlements

“With Worldpay making the payments experience seamless all around, it gives us more time to focus on our clients.”

Harriet Roots, Partner, Owen Aves Opticians

Note: Not all products, solutions or capabilities mentioned in our client stories are available in all geographic regions. Please consult your relationship manager or customer care (existing customers) or sales (prospects) for more information.