Mervyn Stewart

Mervyn Stewart turns to Worldpay for faster transactions and reduced reconciliation time

With four locations in Belfast and North Down, Mervyn Stewart is Northern Ireland’s biggest Škoda and MG car dealership.

The Mervyn Stewart team consistently delivers exceptional value by offering attractive financing options to both individual and business customers, along with friendly, sincere guidance – all backed by outstanding post-sales service.

Issues to be addressed

Colin Lockhart, finance director at Mervyn Stewart, recalls the primary challenges facing his organization.

“With four large retail outlets, reconciliation and consolidating were incredibly difficult for us. We needed to find a payments partner that could provide us with simple, straightforward settlement capabilities, as well as a responsive, day-to-day point of contact.”

Worldpay Dashboard

Providing a complete view of their business and payments activity, Mervyn Stewart utilizes Worldpay Dashboard – an online, self-service portal that lets them view each stage of the payment process in real time, from transactions to settlement to invoicing.

“Our Worldpay account manager demonstrated their dashboard, and clearly showed how it would be a big advantage for us,” says Colin. “Before Worldpay, we used to have four separate logins for our four different sites. But by now using the Worldpay Dashboard, all our account teams can efficiently access all the valuable insights now provided via the same portal instead of logging into four separate ones. As a result, we have been able to greatly reduce our reconciliation time, thereby freeing up that team to get on with other necessary work.”

Mobile payment terminals

Mervyn Stewart also uses Worldpay’s in-store, mobile point-of-sale payment terminals that include a large color touchscreen, intuitive menus and fast setup that help make processing payments effortless.

“The speed of the Worldpay terminals allows us to provide our customers with an all-around better payments experience,” Colin explains. “Previously, we would either lose connections, or transactions would take a long time to be processed. The simplicity of the terminals, and how quick and reliable they are on a day-to-day basis, also makes things a lot easier for our teams in the showrooms.”

A payments company that listens

Colin also is quick to note how refreshing it is to work with an organization that is as conscientious as Worldpay.

“The professionalism and attention to detail exhibited by our Worldpay account rep was exemplary from the outset. He attentively listened to our needs, and provided us with exactly what we were looking for – down to a T. The application process was very smooth, our terminals were delivered on time to all four of our locations and he personally came out to make sure everything was going according to plan – including showing our team how to use the dashboard most effectively.”

An exceptional experience

As he reflects on his involvement working with Worldpay, Colin concludes by saying, “Our overall experience has been exceptional – from the technology itself to the support we receive. I have to take my hat off to our Worldpay rep who has steadfastly stood by everything he said he would do. He always picks up the phone and quickly responds to any queries we may have. I have been in this job for a long time. And to find a company as reliable as Worldpay has consistently demonstrated to us over the last year, is very rare.”

At a glance

Objective

Find a payments company that provides straightforward settlement capabilities along with a dedicated, responsive account owner.

Worldpay solutions

SME Payments Capabilities; Worldpay Dashboard; Mobile Card Terminals

Impact

• Faster transactions
• Better payments experience for customers
• Reduced reconciliation time
• Steadfast support

“The professionalism and attention to detail exhibited by our Worldpay account rep was exemplary from the outset.”

Colin Lockhart, Finance Director, Mervyn Stewart

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